Frequently Asked Questions

You can place an order through the official BONAVENTURA Thailand website.

The BONAVENTURA Thailand Official Online Store accepts credit cards, PromptPay QR, Mobile Banking, Internet Banking.

All payments are processed through a secure payment gateway to protect your personal and payment information.

If you wish to cancel your order within 1 hour of placing your order, please contact our Customer Support Team.

Orders cannot be canceled once they are being processed for shipment or for customized products, including engraving and personalization services.

Orders are shipped within 2–5 business days from the date of purchase, excluding Saturdays, Sundays, and public holidays.

During busy periods such as gift seasons or promotional periods, delivery may take longer than usual.

Free shipping is available for all orders within Thailand.

Once your order has been shipped, a Shipping Confirmation Email will be sent to your registered email address.

The email will include your Tracking Number, which you can use to check your delivery status.

Currently, the BONAVENTURA Thailand Official Website does not support international shipping.

If you would like to purchase products for delivery to another country, please place your order through the official website available in each region.

Please note that shipping conditions, product availability, prices, and services may vary depending on the website and region.

Japan Official Website
https://jp.bonaventura.shop/

USA Official Website
https://us.bonaventura.shop/

Global Official Website
https://bonaventura.com/

If you receive a damaged, defective, incorrect, or incomplete product, please contact our Customer Support Chat within 7 days of receiving your order.

Please prepare your Order Number and postal code of the delivery address.

If you selected the wrong size or color, please contact our Customer Service team within 7 days of receiving your order to request a return or exchange.

The product will be inspected to confirm its condition before the return or exchange is approved.

If the customer sends the product back to our company, the customer will be responsible for the return shipping cost. For the shipment of the replacement product back to the customer, the company will cover the shipping cost.

Returns cannot be accepted for:

• Customized or personalized products
• Engraved products
• Gift wrapping services
• Products that have been used or damaged
• Items without an official return request
• Products marked as non-returnable on the product page • Ribbon Scarf

All BONAVENTURA products come with a Lifetime Warranty.

Purchases from the Official Online Store
The warranty will be registered automatically at the time of purchase, so no additional registration is required.

Purchases from Our Boutiques
Customers are required to have an account with the Official Online Store to register their warranty. If you have any questions or need assistance with the registration, please ask our boutique staff for help.

For product care or repair services, please contact our Customer Service team.

Please contact our Customer Service team to request repair or product care services. Our team will assist you with the next steps.

The following products are not covered:

• Nano Glass Coating Spray
• Leather Care Kit
• Fragrance Products
• Shopping Bags

BONAVENTURA products are delivered in an elegant red gift box with a luxurious presentation.

For bags, products are wrapped in a white cotton dust bag for storage and care.

When placing your order, please select "Free Gift Wrapping Service" on the shopping cart page.

Personalization services are available for selected products. Please check the product page for available options and details. Click here to view products eligible for personalization.