Warranty & Repair

About Our Lifetime Warranty

BONAVENTURA products come with our Lifetime Warranty service, providing long-term after-sales support and repair services.

Our warranty is designed to support you in enjoying your BONAVENTURA products for as long as possible.

Warranty Registration

Purchases from the Official Online Store
Your warranty will be registered automatically when you purchase the product, so no additional registration is required.

Purchases from Our Boutiques
Customers are required to have an account with the Official Online Store to register their warranty. If you have any questions or need assistance, please ask our boutique staff for help.

A Warranty Card is included with your BONAVENTURA product at the time of purchase. Please keep your Warranty Card in a safe place, as it may be required when requesting warranty or after-sales service.

Lifetime Warranty Services

BONAVENTURA's Lifetime Warranty provides after-sales support, including repair services, for customers who have purchased BONAVENTURA products.

Hard Case Replacement for Smartphone Diary Cases

The hard case component of BONAVENTURA Smartphone Diary Cases is covered by our Lifetime Warranty.

We offer free replacement of the hard case component an unlimited number of times, provided that the leather portion of the product remains in a condition suitable for continued use.

Please note that replacement may not be available for models that have been discontinued for an extended period of time.

Since replacing the hard case is easy to do at home, BONAVENTURA also offers replacement hard case kits that customers can purchase and replace themselves.

If you would prefer BONAVENTURA to handle the replacement or repair, the estimated processing time is approximately 2 weeks.

Other Repairs

If you experience any issues or have concerns about your product, please contact our Customer Support Team directly. Our team will assess your request and provide guidance on the appropriate repair service.

For products purchased within the past 2 years, repairs for defects caused by manufacturing faults or issues for which BONAVENTURA is responsible will be provided free of charge.

However, repair fees may apply in certain circumstances, even if the product is still within the warranty period.

• Damage caused by improper use, such as impact, excessive force, or careless handling.
• Damage caused by repairs, modifications, or alterations performed by anyone other than BONAVENTURA.

Warranty Period: Last updated September 1, 2026.

Repair times vary depending on the nature of the repair. Depending on the condition, construction, and materials of the product, some repairs may not be possible. The availability of replacement parts may also change, and we may not always be able to accommodate your request.

About Order Numbers

• Official Online Store: Order numbers consist of 5–6 letters and numbers and begin with "BTH".

Products Not Covered by the Lifetime Warranty

The following products are not covered by the Lifetime Warranty:

• Nobile Leather Notebooks
• Nano Glass Coating Spray
• Leather Care Products
• Fragrance Products
• Shopping Bags (all sizes)
• Ribbon Scarf

Golf Bag Warranty & After-Sales Service

Warranty Information

Warranty Period: 1 year from the date of purchase.

Warranty Coverage: We will repair or replace the product free of charge for manufacturing defects that occur during normal use.

Examples of Covered Defects

• Defective stitching
• Initial defects in zippers, metal hardware, etc.
• Malfunction of the stand mechanism
• Malfunction at the shoulder strap attachment point
• Defective adhesive
• Other issues determined to be manufacturing defects

If the product is difficult to repair, we may replace it with an equivalent product or provide an equivalent solution.

Cases Not Covered by the Warranty

The following cases are not covered by the warranty:

• Deterioration, wear, abrasion, dirt, fading, or discoloration resulting from normal use.
• Wear of the inner fabric caused by repeatedly inserting and removing golf clubs.
• Damage caused by dropping, impact, or excessive weight.
• Damage occurring during air transportation or through a shipping carrier.
• Damage caused by external factors such as fire or flooding.
• Damage caused by modification, repair, or improper use.
• Deterioration of consumable components, such as hood covers and shoulder pads.

Repair Services

Even after the warranty period has expired, we will provide repair services at a reasonable cost whenever possible, depending on the availability of replacement parts.

All repair requests must be inspected and assessed by our team in advance to determine the feasibility of the repair and any associated costs.

Examples of major repair services include:

• Repair or replacement of the stand mechanism
• Shoulder strap replacement
• Zipper replacement
• Metal hardware replacement
• Hood cover replacement

Please note that we may not be able to accept a repair depending on the nature of the repair and the availability of replacement parts. We appreciate your understanding.

Maintenance Services

To help you enjoy your golf bag for as long as possible, we also provide maintenance consultations for minor stains and marks caused by regular use.

We will assess the material and condition of your golf bag and provide advice on appropriate care methods or, when necessary, offer paid maintenance services.

We also provide consultations regarding the condition of zippers, metal hardware, stand mechanisms, and other components.

Depending on the type and condition of the stain or damage, it may not be possible to remove it completely, or maintenance services may not be available.

Designed to Be Enjoyed for Years to Come

At BONAVENTURA, we believe in helping our customers use each product for as long as possible.

While we prioritize continued use through repair services, in cases where repair is difficult due to significant damage or discontinued parts, we may offer a replacement product at a special price.

Approximately 3 years after purchase, we may contact eligible customers individually with information about applicable products and special replacement offers, taking into consideration the condition of the product and current inventory availability.

Our Commitment to Our Customers

At BONAVENTURA, we value long-term relationships with our customers, beginning from the day you purchase your product.

We want our products to become trusted companions that you enjoy more and more over time.

We are committed to supporting you with timeless quality designed to last and services that help you enjoy your BONAVENTURA products with confidence.

We will do our best to assist you whenever repairs or maintenance are required.