These Terms and Conditions (“Terms and Conditions”) apply to access to and purchases made through the Official Online Store of BONAVENTURA Thailand, operated by Zendo (Thailand) Co., Ltd. (the “Company”). By accessing the website and/or placing an order through the Official Online Store, customers are deemed to have read, understood, and agreed to these Terms and Conditions.
Last Updated: September 11, 2026
Article 1: Scope of Application
These Terms and Conditions apply to all customers who access the Company’s Official Online Store, including customers who place orders through the Official Online Store.
Where specific terms or conditions apply to certain services, promotions, or products, the Company may establish additional terms and conditions, which shall form part of the applicable terms and conditions for such services or transactions.
Article 2: Amendments to the Terms and Conditions
The Company reserves the right to amend, supplement, or update these Terms and Conditions as appropriate, including in the following circumstances:
- Changes in applicable laws or regulations
- Changes to or development of the Company’s services and systems
- Improvements to website security and operations
- Changes in business models or conditions
- Any other necessary and reasonable circumstances
When these Terms and Conditions are amended, the Company will publish the updated version on the website and indicate the effective date so that customers can be informed accordingly.
If any amendment materially affects the rights or obligations of customers, the Company will notify customers through appropriate channels, such as the website, email, or other communication channels operated by the Company.
Article 3: Suspension or Termination of Services
The Company reserves the right to temporarily or permanently suspend or terminate all or part of the Official Online Store services in the following circumstances:
- System maintenance or upgrades
- Investigation or resolution of technical issues
- Security-related reasons
- Force majeure or events beyond the Company’s control
- Necessary operational or business reasons
The Company will make reasonable efforts to restore the services to normal operation as soon as reasonably practicable.
Article 4: Membership Registration
Member responsibilities include:
- Providing accurate and up-to-date information
- Keeping their Customer ID and password confidential
- Not disclosing or allowing others to use their account
- Complying with the applicable terms and conditions relating to membership
If a customer suspects that their account or password has been used without authorization, they should contact the Company as soon as possible.
Article 5: Newsletter Subscribers
Customers who register to receive news and newsletters from the Company shall be considered “Newsletter Subscribers.”
Newsletter Subscribers must provide a valid and up-to-date email address and may unsubscribe from newsletters through the channels designated by the Company.
Article 6: Orders and Order Cancellation
Customers may place orders through the procedures provided on the Official Online Store.
An order shall be considered confirmed when the Company sends an order confirmation to the customer through the designated communication channel.
Once an order has been confirmed, customers may not be able to change order details, such as the product, color, or quantity.
Order cancellation may only be possible before the Company begins preparing the products for shipment, depending on the status of the order.
If the Company is unable to fulfill an order, the Company will notify the customer and take appropriate action in accordance with the Company’s applicable policies.
Article 7: Returns and Exchanges
If a customer receives a product with an issue, including:
- The product is damaged
- The product has stains, marks, or scratches that may have occurred during transportation
- The product has defects or faults
- The customer receives an incorrect product
- The customer receives fewer products than the quantity ordered
The customer must contact the Company within 7 days from the date of receipt, providing details of the issue and any supporting evidence required by the Company.
The Company will investigate the matter and, as appropriate, arrange a return, exchange, or other resolution in accordance with the Company’s Returns & Exchanges Policy.
Customers may also request an exchange within 7 days from the date of receipt if they are dissatisfied with the product or have changed their mind. The product must be unused, in new condition, and free from any damage or signs of use. All exchange requests are subject to inspection and approval by the Company before the exchange can be processed.
Article 8: Shipping
The Company provides shipping services within Thailand.
The Company aims to prepare and dispatch orders to customers as promptly as possible. The Company will pack the products and hand them over to the designated shipping carrier within 1–5 business days from the date the order is placed, excluding Saturdays, Sundays, and public holidays.
Delivery times may vary depending on the destination and the procedures of the shipping carrier.
Order processing and handover to the shipping carrier may take longer than usual during holidays, promotional campaigns, sale periods, or periods of high order volume.
The Company cannot guarantee a specific delivery timeframe for the shipping carrier, as delivery is outside the Company’s control.
Article 9: Shipping Fees and Product Prices
The Company provides shipping within Thailand free of charge, unless otherwise specified for certain products, promotions, or services.
Product prices and other information displayed on the website may be changed without prior notice.
The Company will charge customers based on the price displayed at the time the order is placed, except in cases of an obvious system error or where otherwise permitted by applicable law.
Product prices displayed on the website do not include import duties, value-added tax (VAT), or other import charges that may be imposed by the customs authorities of the destination country, if applicable.
The purchaser is solely responsible for payment of any taxes, duties, fees, or customs clearance charges incurred. The Company shall not be responsible for any delays or costs arising from customs inspections.
Article 10: Prohibited Activities
Customers, whether Members or non-members, must not engage in any of the following activities:
- Using the website or the Company’s services in an unlawful or inappropriate manner
- Interfering with or disrupting the operation of the website or the Company’s systems
- Infringing the copyrights or intellectual property rights of the Company or any third party
- Providing false or misleading information
- Using another person’s membership account without authorization
- Purchasing products for commercial resale without authorization
- Misusing a credit card or other payment method
- Displaying another person’s personal information without authorization or representing such information as their own
- Introducing viruses, malware, programs, or data that may cause damage to the Company’s systems
- Engaging in any other activities that may cause damage to the Company, its website, or other users
Article 11: Resale and Sales Through Unauthorized Channels
Products purchased through the Official Online Store are intended for personal use only, unless the Company has provided written authorization for other uses.
The Company does not permit customers to commercially resell products purchased through official sales channels, including listing such products on auction websites, online marketplaces, or any other channel intended for resale, without the Company’s authorization.
The Company reserves the right to refuse or restrict certain services in relation to products that the Company determines have been purchased through unauthorized channels, subject to the Company’s applicable terms and policies.
Article 12: Prohibition on Transfer of Rights and Obligations
Customers may not transfer any rights or obligations under these Terms and Conditions to any third party without the Company’s prior written consent, except where otherwise required or permitted by applicable law.
Article 13: Personal Data Protection
The Company places great importance on protecting customers’ personal data.
The Company will collect, use, disclose, and otherwise process customers’ personal data in accordance with the Company’s Privacy Policy and applicable personal data protection laws.
For further details regarding the collection, use, and disclosure of personal data, please refer to the Privacy Policy.
Article 14: Severability
If any provision of these Terms and Conditions is determined to be unlawful, invalid, or unenforceable for any reason, such provision shall not affect the validity or enforceability of the remaining provisions of these Terms and Conditions.
Article 15: Company Liability
The Company shall be liable for damages arising from the provision of services or the sale of products to the extent and under the conditions prescribed by applicable law.
The Company shall not be liable for damages arising from events or actions beyond the Company’s control, or from a customer’s failure to comply with applicable terms and conditions, to the extent permitted by applicable law.
Article 16: Governing Law
These Terms and Conditions shall be interpreted and governed by the applicable laws in force in Thailand, unless otherwise provided by applicable law.
Nothing in these Terms and Conditions shall restrict any consumer rights provided under applicable law.
Article 17: Dispute Resolution
In the event of any dispute arising from the use of the Official Online Store or the purchase of products through the Official Online Store, the Company and the customer shall first attempt to resolve the dispute through discussion and mutual negotiation.
If the parties are unable to reach an agreement, the dispute shall be resolved in accordance with the applicable laws and procedures in Thailand.
Contact Us
If you have any questions regarding these Terms and Conditions, orders, or the Company’s services, please contact the Company through the contact channels provided on the Official Online Store.
The Company reserves the right to amend these Terms and Conditions as appropriate. The latest revision date will be indicated on this page.
Supplementary Provision
Established on:
September 11, 2026