Returns & Exchanges

Return Policy

Customers may request a return or exchange within 7 days from the date of receiving the product.

The product must be unused, in its original condition, with all packaging, tags, and accessories included.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, please ensure that:

• The product has not been used, worn, altered, or damaged.
• The original packaging, warranty card, and accessories are included.
• The product is returned in the same condition as when received.

Exchange Process

If you would like to exchange your product, please contact our Customer Support Team with your order number and the reason for your request.

Non-returnable Items

The following items cannot be returned or exchanged:

• Customized or personalized products.
• Engraved products.
• Gift wrapping services.
• Ribbon Scarves.
• Products marked as non-returnable on the product page.
• Products that have been used or damaged.
• Products returned without an official return request.
• Products returned without the original packaging or accessories.
  

Refund Process

Once your return has been approved and the product has been received and inspected, the refund process will begin.

Refunds will be processed through the original payment method used for the purchase.

Note: If the refund takes longer than the specified processing time, please contact your bank or the original payment provider used for the transaction.